Avian Ventures Limited, trading as Farm Depot (Company Registration No. 120080074644), Stand No. 47, Kabengele Avenue, Kitwe. Version 1, effective 1st July 2026. These Conditions apply to every sale made at a Farm Depot outlet.
Please keep your receipt. It is your proof of purchase and we will need to see it for any return, exchange or warranty claim.
Your rights. Nothing in these Conditions takes away or reduces any right you have under the Competition and Consumer Protection Act No. 24 of 2010 or under any other law.
If something you bought is faulty. If anything you buy from us is faulty, or is not fit for the purpose it is normally used for or the purpose you told us about, bring it back to any Farm Depot outlet with your receipt within seven (7) days. You may choose a full refund of the price or a replacement. If you prefer, we will repair it instead.
If you change your mind. We are happy to exchange, or give a credit note for, goods which are not faulty, provided they are returned unused and unopened in their original packaging with your receipt within twenty-four (24) hours. For reasons of safety and traceability we cannot take back seed, fertiliser, agro-chemicals, veterinary products or animal feed which are not faulty once they have left the store. None of this limits clause 3.
Please check before you leave. Please count and check your goods at the counter, or on delivery if we deliver them, and tell us about any shortage or visible damage within twenty-four (24) hours.
Storing and using our products. Seed, fertiliser, agro-chemicals, veterinary products and animal feed must be stored and used strictly in accordance with the manufacturer’s label and instructions and with any legal requirement that applies to them. How well a product performs on your land also depends on application rates, soil conditions, weather, water quality and husbandry, which are outside our control. If you have a complaint about any of these products, please bring it to us with your receipt, the product packaging and any unused product, so that we can look into it with the manufacturer.
Advice from our staff. Advice given by our staff on which product to use, or how much to apply, is general guidance. What a product achieves on your land depends on conditions we do not control.
Equipment and implements carry the manufacturer’s warranty. Keep your receipt and we will help you make a claim under it.
Prices. We charge the price displayed. If you have been charged more than the displayed price, please tell us and we will refund you the difference.
If you are not satisfied, please speak to the outlet manager, or contact us on WhatsApp using 0966451245, Call Centre +260 630 400000 or Email using sales@farmdepot.co.zm